Inspection & Dispute Resolution

Draft — pending owner confirmation. The wording below describes our standard practice and is not yet a binding commitment.

Used equipment should always be inspected before it is signed for. This page explains your inspection rights, the window for raising a dispute and how we resolve it.

01 Your Right to Inspect

You or your agent may inspect the goods at our warehouse before shipment, or at destination before the goods are signed for.

We recommend a third-party inspection for high-value or pallet-load orders. We can arrange it with a provider of your choice, at your cost.

02 Inspection on Arrival

Before signing the carrier’s delivery document, check the number of packages, the condition of the packing and, where possible, the equipment itself.

Record any shortage, visible damage or discrepancy on the delivery document and photograph it. Signing without comments may limit your claim against the carrier.

03 Dispute Window

Report any shortage, wrong item, transit damage or functional fault as soon as it is discovered, and in any case within seven days of delivery, stating your order reference, serial numbers where applicable, photographs and a description of the problem.

Claims for faults covered by our test warranty may be raised within the warranty period shown on the product page.

04 Resolving a Dispute

We will acknowledge your report within two business days and propose a remedy — replacement, repair, spare part, credit or partial refund — within a reasonable period once we have reviewed the evidence.

Where a fault is confirmed and cannot reasonably be repaired, we will replace the unit with an equivalent one or refund the price of the affected unit.

05 Escalation

If you are not satisfied with the proposed remedy, ask for the matter to be escalated in writing; we will nominate a named contact to handle it.

We will always try to settle commercially before either party resorts to formal proceedings, and we keep written records of every claim.